These terms apply to your use of the Roof Makeover Specialist website. By using the website or submitting an enquiry, you agree to these terms.
General website information
The website provides general information about roof restoration, repairs, painting, replacement, gutters and inspections. It is not a substitute for an on-site assessment. Roofing requirements vary according to material, age, condition, access, structure and weather exposure.
Free roof inspections
Free inspections are subject to service location, availability, safe access and the nature of the enquiry. We may decline or reschedule an inspection where access or weather conditions are unsafe or where the requested work is outside our service scope.
Quotes and service agreements
Submitting an online form does not create a contract or guarantee that work will be undertaken. Any roofing work is governed by the written quotation, scope, exclusions, payment terms and other project conditions accepted by the customer.
Spring promotion: free gutters and downpipes or 30% off
This is a limited seasonal offer. Eligible customers may choose one promotional benefit—free gutters and downpipes or 30% off the eligible amount stated in the written promotional quotation. The benefits cannot be combined.
- The promotion is available for a limited period during Spring and may end or become unavailable when promotional booking capacity is reached.
- Eligibility is subject to a roof inspection, the property location, safe and practical access, roof condition, service availability and the quoted scope of work.
- Roof Makeover Specialist does not undertake jobs under $5,000. The promotion is not available for pre-purchase inspections, which Roof Makeover Specialist does not provide.
- The free-gutters-and-downpipes option is limited to the profiles, materials, colours, quantities, locations and installation work expressly stated in the written quotation. Upgrades, extra quantities, difficult site conditions, stormwater alterations and other work outside that scope may cost extra.
- The 30% option applies only to the eligible amount expressly identified in the written promotional quotation. The original eligible amount, discount and final promotional price will be shown in writing.
- The promotion is not retrospective, transferable or redeemable for cash and cannot be combined with another discount or offer unless Roof Makeover Specialist agrees in writing.
- Additional defects found after cleaning, unforeseen site conditions and customer-requested variations are outside the promotion unless included in writing.
- The accepted written quotation, including its scope, exclusions, selected promotional benefit and payment terms, takes precedence over short-form advertising or verbal discussions.
Accuracy and availability
We aim to keep website information accurate and current, but product availability, methods, service areas, schedules and pricing may change. Images may illustrate the type of work or desired result and do not guarantee an identical outcome for every property.
Customer responsibilities
Customers should provide accurate property and contact information, disclose known roof or access risks and ensure lawful access to the property. Do not climb onto a wet, damaged or unsafe roof to gather information for an enquiry.
Intellectual property
Unless otherwise stated, website text, branding, graphics and original media are owned by or licensed to Roof Makeover Specialist and may not be reproduced for commercial use without permission.
Third-party services
The website may link to independent review platforms, social networks or service providers. Those services operate under their own terms and privacy practices.
Quotation and work terms
Please read and understand the following terms carefully. These terms take effect when a customer approves a Roof Makeover Specialist quotation and form part of the agreement for the quoted work.
Roof Makeover Specialist agrees to complete the work set out overleaf, in the quotation or in the work order.
Once a quote is accepted, the quote is the fixed agreed price for the work to be carried out and will not be negotiable at the completion of works. The work will be clearly stated on the quote so both parties understand the work entered into. If an item is not included in the quoted scope of works, it will not be carried out. Roof Makeover Specialist does not rely on verbal or hearsay instructions. If the quoted scope must vary for unforeseen reasons, the customer will be notified as soon as possible.
The balance of the quotation or contract price must be paid on the day the repair or restoration work is completed. Payment may be made by cheque, cash or bank transfer.
The customer agrees to supply electrical power and water as reasonably required by Roof Makeover Specialist.
All power and water charges incurred in relation to the work will be borne by the customer.
Cancellation of work by the customer will result in the forfeiture of any deposit paid, subject to the expiry of any applicable cooling-off period, and may include materials or supplies ordered and work completed to date.
Roof Makeover Specialist will not be held responsible for delays caused by weather, illness or other conditions outside its reasonable control.
Roof Makeover Specialist reserves the right to cancel the contract due to unforeseen circumstances at its absolute discretion.
Roof Makeover Specialist reserves the right to refuse to carry out contracted work for any lawful reason.
No responsibility can be taken for damage to vehicles parked on or adjoining the premises. The customer acknowledges that vehicles must be removed before work commences and that neighbours should be notified of roof work being carried out.
No responsibility can be taken for damage to patios, gazebos, shade cloths or roofs during the restoration process where a structure is found to be unsound or where a skillion roof has inadequate fall. If shade cloth must be moved to complete the work, this is the owner's responsibility and risk.
Roof Makeover Specialist takes no responsibility for tile clips found to be faulty and is not liable for damage resulting from faulty tile clips. Some aged roof tiles are discontinued and cannot be purchased new. Quality-inspected second-hand tiles sourced for a job carry the supplier's three-month warranty.
No responsibility can be taken if rust returns. Treating rusty screws or sheets is a rust treatment intended as prevention, not a cure.
No responsibility can be taken for damage to guttering during the restoration or cleaning process where gutters are found to be rusty or weathered with age.
Roof Makeover Specialist does not accept responsibility for leaks, damage or associated costs resulting from storms, extreme weather or acts of God.
Due to age and deterioration, damage to the roof, roof surface or other fixtures during cleaning is not the responsibility of Roof Makeover Specialist.
Roof Makeover Specialist guarantees the products used on roof restoration services for a period of 10 years, subject to these terms, the accepted quotation and applicable manufacturer conditions.
- Colour and sealer will not peel, fade or dramatically change in colour during the 10-year period.
- Flexible pointing will not peel or crack during the 10-year period; hairline cracks may appear.
- Leak repair work carries a six-month no-leak warranty for the specific area Roof Makeover Specialist was engaged and notified to repair.
After cleaning, the true condition of tile or Colorbond/tin roofing is revealed. Age, deterioration and sun damage may leave some surfaces compromised or weathered, causing variations in texture and the appearance of the finished painted roof. Extremely porous or grainy tiles may produce a different finish from newer, smoother tiles. Some roofs may display a duller, flatter, uneven or patchy satin finish. The final appearance depends on the existing roof surface and may also look different under changing light or sunlight.
Paint colour and flexible pointing colour may not appear exactly as shown online or on a colour chart due to monitor resolution, printing and other display differences.
For previously painted roofs, cleaning reveals the true condition of the tile or tin. Some existing paint may be removed while some may remain. This can affect the appearance of the finished roof and may produce a duller, flatter, uneven or patchy satin finish due to the prior painted surface.
A warranty does not apply to any product or work subjected to misuse, neglect, accident or alteration by the customer or any other authorised or unauthorised person or thing.
The Roof Makeover Specialist warranty covers leaks for six months from completion of roof restoration or repair work. After that period, a call-out fee of $175.00 applies, together with the cost of materials required to rectify the reported leak. If a leak is determined to arise from a pre-existing cause or a cause unrelated to the restoration or repair process, all associated costs will be borne by the customer.
The Roof Makeover Specialist warranty does not cover mould growth. Mould spores cannot be completely contained or eliminated due to their minute size. Ongoing maintenance by qualified tradespeople should include cleaning the roof with tap-water pressure and rinsing with a broom every 12 months to remove bird droppings and reduce lichen, dirt, mould growth and oxidisation build-up.
Any warranty is subject to the accepted quotation and the manufacturer's guidelines and conditions.
These terms and conditions are to be read together with any warranty provided by Roof Makeover Specialist.
Where a roof has no sarking or has damaged sarking, water penetration may occur during cleaning or as a result of circumstances outside Roof Makeover Specialist's control, including acts of God.
Roof Makeover Specialist will not be liable for the failure of previous coatings, including rust-prevention coatings and third-party flexible pointing.
The customer agrees that they and any unauthorised person will not climb onto the roof, enter the work area, or use Roof Makeover Specialist ladders or equipment while work is in progress. Roof Makeover Specialist is not liable for damage caused by the customer or another person walking on the roof, and doing so may void any applicable warranty.
Roof Makeover Specialist reserves the right to charge interest calculated daily at 10% per annum on overdue payments.
If any provision of these terms is invalid, void, illegal or unenforceable, the validity, existence, legality and enforceability of the remaining provisions will not be affected, prejudiced or impaired.
These terms and conditions, and any contract to which they apply, may be changed from time to time and are governed by the laws of Victoria.
Prices quoted for products and services are subject to variation by Roof Makeover Specialist. Prices may also be amended if a significant error of fact is identified in the original quotation.
If the customer chooses to cancel or modify an accepted quotation, Roof Makeover Specialist requires at least two weeks' notice by email. There is no cancellation fee when the required notice is provided. With less than two weeks' notice, the customer will be billed for costs incurred to that point.
- Materials already ordered.
- Equipment hired or supplied.
- Labour costs already incurred.
The customer, landlord or agent must identify known hazards to the supervisor or roofers and notify other parties who may be affected by the work. The customer must remove vehicles and other property from access points. If staff cannot carry out the work because the site is inaccessible, including a lockout or blocked driveway, a labour charge may apply for the delay. Roof Makeover Specialist is not responsible for damage to property that has not been removed or adequately protected.
- Known hazardous chemicals on site.
- Electrical or plumbing service problems.
- Asbestos or suspected asbestos.
- Other work scheduled at the same time.
- Neighbours, tenants or other affected parties.
The customer must notify Roof Makeover Specialist of site conditions that have changed since the quotation, including other work performed on the roof, newly installed solar panels or damage that may have been caused by another person accessing the roof.
The agreed price must be paid in full on completion of the work without deduction unless otherwise agreed in writing. Payment must not be withheld because of a complaint or issue. Any concern must be reported by phone or email within seven days so Roof Makeover Specialist can formulate an appropriate remedy.
A substantial amount of dirt may come down from the roof during washing. Cars, clothing and valuables must be covered or moved away from the roof. The owner, landlord or agent is responsible for notifying nearby neighbours.
If the property has a water tank, it must be closed off during the washing stage to prevent dirt entering the tank.
Existing leaks must be shown to roofers on site before work begins. Water may occasionally enter through air vents, skylights, roof flutes or similar areas during washing. Roof Makeover Specialist will take reasonable precautions but cannot accept responsibility for water ingress or resulting stains where it is outside its control and is an inherent risk of performing the work.
If gutters are already full of dirt, blockages may occur. Roof Makeover Specialist will wash material away from downpipes as far as reasonably possible but does not use gutter vacuums unless vacuum cleaning is included in the quotation; gutters should not be expected to be thoroughly cleaned when that service is not included.
If gutters, fascia or items close to the roof are freshly painted, dirt from washing may cause light staining. Roof Makeover Specialist will wash these areas as far as reasonably possible but cannot guarantee they will appear brand new.
Roof Makeover Specialist will wash and paint around solar panels and pool-panel sheets. If panels are too close to the roof edge and safe access is not available to wash or paint the bottom row, that area may not be completed, particularly on double-storey sections.
Where repointing is included and the top ridge already has weep holes, Roof Makeover Specialist will reinstate weep holes. If none exist, weep holes cannot be added unless the whole section is rebedded. Ridge collars may be repointed for additional strength without weep holes.
Roof Makeover Specialist aims to make pointing work as smooth and neat as reasonably possible. The finished appearance depends on the condition and profile of the existing bedding; protruding or irregular bedding can affect how the pointing looks.
Contact
Questions about these terms can be sent to admin@roofmakeoverspecialist.com or discussed by calling 1300 ASK 4 US (1300 275 487).