Roof Makeover Specialist respects your privacy and is committed to handling personal information responsibly. This policy explains what we may collect, why we use it and how you can contact us about your information.
Information we collect
When you request a roof inspection or contact us, we may collect your name, telephone number, email address, suburb or service address, roof type, preferred timeframe and the details you provide about the property or roofing concern.
Our website and hosting providers may also process limited technical information such as browser type, device information, referring pages, IP address and security or performance data.
How we use information
We use information to respond to enquiries, arrange inspections, prepare quotes, schedule and deliver roofing services, maintain business records, improve our website and services, protect our systems and meet legal obligations. We do not sell personal information.
Website forms and service providers
Website enquiries are securely delivered to Roof Makeover Specialist using Resend, a transactional email provider. Our website is hosted through ChatGPT Sites and its underlying service providers. These providers may process the minimum information required to operate, secure and deliver the relevant service.
Disclosure
Information may be provided to trusted contractors, suppliers or professional advisers where reasonably required to quote or deliver a requested service, operate our business or comply with law. We aim to limit disclosure to what is necessary for the relevant purpose.
Security and retention
We take reasonable technical and organisational steps to protect personal information against misuse, loss and unauthorised access. No internet system can be guaranteed completely secure, so please do not submit passwords, payment-card details or other highly sensitive information through the enquiry form.
Information is retained only for as long as reasonably required for enquiries, service delivery, business records, dispute resolution, security or legal obligations.
Access and corrections
You may ask to access or correct personal information we hold about you. We may need to verify your identity before responding.
Privacy enquiries
For privacy questions or requests, email admin@roofmakeoverspecialist.com or call 1300 ASK 4 US (1300 275 487).